Frequently asked questions

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Getting started
How long does it take to set up my card? +

Most clients are live in under 10 minutes. Sign up, complete checkout, then log in to your portal and fill in your info. Your card link is active immediately — no waiting for review or approval.

Do I need technical skills? +

Not at all. The portal is designed for non-technical users. If you can fill out a form, you can build your RapidCard.

Do my customers need to download an app? +

No. Your card is a regular web page that works in any browser. Anyone with a smartphone can tap your QR code or click your link — no app, no account, nothing to install on their end.

What information can I put on my card? +

Name, title, business name, tagline, accent color, profile photo, cover image, website, phone, email, social media profiles (Facebook, Instagram, LinkedIn, Twitter, TikTok, Yelp, YouTube), and payment links (Venmo, CashApp, PayPal, Zelle, Apple Pay). You can also add specialty tags and a custom Google review URL.

Plans & pricing
What's the difference between the plans? +

Solo is one card with all the core features — perfect for a sole proprietor or single-location business. Pro adds up to 5 cards, API access, and website integration for clients already hosted with DBNet. Enterprise is for businesses that need unlimited cards, a custom subdomain, and deeper admin integration — ideal for agencies, franchises, and sales teams.

Is there a setup fee? +

No. You pay the monthly or annual subscription rate — nothing extra to get started.

Can I switch plans later? +

Yes. You can upgrade or downgrade from your portal at any time. Upgrades take effect immediately. Downgrades take effect at the next billing cycle.

Do you offer annual billing? +

Yes — pay annually and save about 17%. Solo: $90/yr (saves $18). Pro: $190/yr (saves $38). Enterprise: $490/yr (saves $98).

Is there a free trial? +

We don't offer a free trial, but plans are month-to-month and you can cancel anytime. If something isn't working for you, reach out — Dustin will work with you to make it right.

Your card
Can I update my card after it's live? +

Yes, any time. Log in to your portal, make changes, and they go live immediately. Your card URL and QR code never change — so anything you've already printed still works.

Can I change my card slug (URL)? +

Your slug (the word after card.rapidcard.app/) is set at signup. Contact Dustin if you need to change it — it's doable but requires a manual update so your old QR codes aren't broken.

What's the card link URL format? +

Your card lives at card.rapidcard.app/your-slug. Enterprise clients can also use a custom subdomain like cards.yourdomain.com.

Can I have multiple cards? +

Solo includes 1 card. Pro includes up to 5. Enterprise is unlimited. Multiple cards are handy for different team members, locations, or departments.

Can I upload a profile photo and cover image? +

Yes. Your portal lets you upload both. The cover image appears as a banner at the top of your card. The profile photo appears as your avatar. Both are optional but make your card look much more professional.

Technical & integrations
What does "website integration" mean? +

If your site is hosted by DBNet Design, Dustin can embed your RapidCard data into your website — so your contact info, review links, and lead form can appear right on your own domain. This is a custom project scoped and priced separately from your RapidCard subscription.

What does "API access" mean? +

Pro and Enterprise clients get an API key that lets your own website or applications pull your card data in JSON format. Useful if you want to display your card info on your own site without embedding our widget.

What is "backend admin integration" (Enterprise)? +

For Enterprise clients, especially those with an existing admin panel built by DBNet, Dustin can integrate RapidCard management directly into your existing backend. Your team manages cards from the same interface they already use.

What is a custom subdomain (Enterprise)? +

Instead of card.rapidcard.app/your-name, your cards can live at cards.yourdomain.com. Requires a DNS change on your domain. Dustin handles the configuration.

Billing & cancellation
What payment methods do you accept? +

All major credit and debit cards through Stripe. Stripe processes your payment securely — we never store your card number.

What happens if I cancel? +

You can cancel anytime from your portal under Account Settings. Your card stays active until the end of your current billing period, then it goes offline. Your data is retained for 30 days after cancellation in case you change your mind, then it's removed.

Can I get a refund? +

Contact Dustin directly. We evaluate refund requests case-by-case and will do the right thing.

Is there a contract or commitment? +

No contract, no commitment. Month-to-month plans cancel anytime. Annual plans are paid upfront — partial refunds are handled case-by-case.

Support
How do I get help? +

Email support@rapidcard.app or call (406) 282-4512. You're talking to the person who built and runs RapidCard — not a support tier.

What are your support hours? +

Dustin is generally available weekdays during business hours (Mountain Time). For urgent issues, call — email is answered same day during business days.

I found a bug. How do I report it? +

Email support@rapidcard.app with a description of what you found, your card slug, and what device/browser you were using. Bugs are prioritized and fixed quickly.

Still have questions?

Reach out directly — you'll hear back from Dustin, not a support bot.

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